Covid 19 Update

** Important Visitor Information- Please Read When Planning Your Visit **

We are so excited to welcome you all back to Bugtopia Hornsea at Hornsea Freeport Outlet Shopping Village! If you are planning a visit, please read ALL of the following information on when we will be open and how we will all be staying Covid safe during your visit.
Our current opening days are

 Monday: 11am - 4pm

Tuesday: CLOSED


Thursday: 11am - 4pm

Friday: 11am - 4pm

Saturday: 11am - 4pm

Sunday: 11am - 4pm


We hope to go back to normal opening 7 days a week as soon as possible, but this will be reviwed and updated based on visitor numbers. 

Booking is not required at present. You are able to buy tickets in advance if you desire, but there is no need to contact us to book the time and date of your visit. The following measures will be in place to help keep our staff and visitors safe. please ensure you adhere to these measures throughout your


- In line with scientific and government guidance, from 23rd July we are asking all visitors over the age of 11 to wear a face mask or covering during their visit. 

-- From the 24th September, Visitors must scan the NHS Covid-19 app QR code on entry or provide contact details to staff to facillitate Test and Trace.

- We will be accepting CARD PAYMENTS ONLY. Please use contactless where possible.
-We will have a one way system in place around the shop and Jungle Trail and social distancing guidelines in place. Please adhere to these.
-During busy periods, entrance times may be staggered to ensure social distancing, and there may be a short wait before you are able to enter the Jungle Trail.
-We have additional hand sanitising stations around the premises. Please use these at regular intervals during your visit.

-Please DO NOT touch any animals or enclosures during your visit.
- Our Encounters will be running slightly differently to usual, with socially distant, contact free talks taking place through the day.
-We are unfortunately unable to allow any visitors to handle any animals at present. As such we have REDUCED our entrance price by £1 per person.

-Please ensure children are closely supervised throughout your visit to ensure they are also adhering to the safety guidelines in place. 

-For the moment, we are unable to resume our popular experience days, but hope to start booking these in as soon as possible. For those who have already purchased Experiences with us, the expiry date will be extended for the same amount of time as we have been unable to run them. We will be in contact with those who have purchased Experiences with us to take bookings as soon as we can. 

These measures will be reviewed on an ongoing basis. Lastly, please be patient with us during these unprecedented times, keep smiling and #bekind!



The Government is set to announce that on Monday 15th June Zoos can reopen within England! which is fantastic news ?
Unfortunately this will only apply to outdoor facilities and as Bugtopia is an "Indoor Attraction," we will be reqiured to stay closed for the foreseeable future.


We have battled through so far, but the sad truth is that we are starting to struggle. Our visitors are our sole source of income, and we haven't taken any money in donations since we had to close 11 weeks ago. During this time we have been continuing to provide top notch care to all our animals and pay our overheads, but this means we are quickly running out of funds. The news that we are still unable to open is very worrying, and we need your help.


We have set up a fundraising page (Click here to Donate), anything you can spare would be gratefully received.
We know times are hard for everyone at the moment, so if you can't donate, please consider giving this post a share. Every little really will help us!


We hate to ask, but desperate times call for desperate measures. Thank you for all your support, we hope we can see you soon!



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